If you decide to cancel your booking 30 days prior to arrival, you will get a full refund.
If it is less than 30 days but greater than 14 days you forfeit 20% of the booking value, but these funds can be used as a credit for another stay. Cancellations or changes to bookings must be made at least 14 days prior to the check in date and time or you will be charged the full amount.
Covid 19: We appreciate that the ongoing Covoid pandemic can create uncertainty and border closures can happen without notice. Because of this, we will give all guests a full refund should they be unable to travel due to state or federal directives.
CHECK IN TIMES
Check-in: Anytime from 12PM
Check-out: By 10AM
Check-in: Anytime from 1PM
Check-out: By 10AM
The Grand Terrace
Check-in: Anytime from 2PM
Check-out: By 11AM
Check-in: Anytime from 2.30PM
Check-out: By 11.30AM
GENERAL HOUSE RULES
We hope you get to enjoy the many comforts of Lascelles Ballarat & Lyon House.
Here is a reminder about our house rules – and please leave the house just as you’ve found it for our next guests to enjoy.
When you book you are 100% responsible for the actions of all your guests. We would appreciate it that your fellow guests are aware of these house rules as their behaviour.
We understand that guest numbers can change. Prior to your arrival, we will reconfirm with you the final number of guests so that the beds and house can be set up accordingly. However, if more beds have been used or there have been more guests staying than what has been booked, there will be additional charges post check-out.
We understand accidents happen. All household items are audited at the end of your stay. Please bring to our attention of any breakages so we can ensure that we source an alternative item before the next guest arrives so that it does not impact their stay.
We are sure you will make use of the outdoor entertaining area at the back of the house. This also includes the fire pit area which is communal for all guests.
Please note that there can’t be any loud music outside and any activities need to be wrapped no later than 10pm to minimise noise and impact to our neighbours.
When booking the #6 Ground Floor Apartment you have your own exclusive outdoor entertainment space. No other guests can use this. The #8 Terrace guests have their own entertainment table to use. Guests of the #6 Top Floor Apartment only have access to the fire pit area.
On check out please make sure you have all your personal items before locking the house for the final time. We do not take responsibility for any lost items after check out.
However if you have misplaced or are missing any items please let us know as soon as possible and we will ask the cleaner if they have found them. If we do manage to locate them, we will ask you to confirm your desired delivery method and we’ll provide you with the postage cost before proceeding. Please allow a minimum of 14 days for the return of your item(s).
We appreciate that it is difficult finding suitable accommodation for our pets and it is important that they travel with us.
Please book our pet friendly properties at Lascelles Terraces on Errard Street North i.e. #6 The Mainstay (ground floor apartment) or The Grand Terrace. Unfortunately pets are not permitted in The Overlook due to it being carpeted and potential issues with noise.
Our property welcomes house trained pets (ideally hypoallergenic) of most sizes and breeds. Maximum of 2 pets allowed per booking.
PET HOUSE RULES: